FAQs

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular wallets.

Can I modify or cancel my order after placing it?
Orders can be cancelled within 12 hours of placement by emailing aereejewels@gmail.com. After that, orders are processed and cannot be modified.

Will I receive an order confirmation?
Yes, a confirmation email with your order details will be sent to your registered email address immediately after payment.

Shipping

When will my order be shipped?
Orders are processed within 1–2 business days. You’ll receive a tracking number once your order is dispatched.

Do you offer free shipping?
Yes! Orders above ₹1,499 qualify for free shipping across India.

Do you ship outside India?
We currently ship within India only. International shipping is coming soon.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unused, unworn items in original packaging. See our full Refund Policy.

How long does a refund take?
Refunds are processed within 5–7 business days of us receiving the returned item.

Can I exchange a product?
We don’t offer direct exchanges currently. Please return the item and place a new order.

Products

Is your jewellery hypoallergenic?
We use high-quality materials in our jewellery. Product-specific material details are listed on each product page. If you have metal sensitivities, please check the material before purchasing.

How do I care for my jewellery?
Visit our Jewellery Care Guide for detailed tips on keeping your pieces looking their best.

Still Have Questions?

Email us at aereejewels@gmail.com and we’ll get back to you within 24–48 hours.