Refund policy

We want you to love every piece from AEREÉ. We accept returns within 2 days of delivery.

ELIGIBILITY
Items must be unused, unworn, in their original packaging, and accompanied by the original invoice.

NON-RETURNABLE ITEMS
- Items that have been worn, used, or altered
- Custom or personalised jewellery
- Sale or discounted items (unless defective)
- Gift cards

DEFECTIVE ITEMS
If you receive a damaged or defective item, contact us within 48 hours of delivery at aereejewels@gmail.com with photos. We will arrange a replacement or full refund at no cost to you.

HOW TO RETURN
1. Email aereejewels@gmail.com with your order number and reason for return
2. We will confirm eligibility and share the return address
3. Ship via trackable courier (return shipping cost borne by customer unless item is defective)

REFUND PROCESSING
Refunds are processed within 5–7 business days of receiving the returned item, back to your original payment method.

EXCHANGES
We do not offer direct exchanges. Please return the item and place a new order.