Refund & Return Policy

Refund & Return Policy

Last updated: May 2026

We want you to love every piece from AEREÉ. If something isn’t right, we’re here to help.

Return Window

We accept returns within 7 days of delivery. To be eligible, items must be unused, unworn, in their original packaging, and accompanied by the original invoice.

Non-Returnable Items

  • Items that have been worn, used, or altered.
  • Custom or personalised jewellery.
  • Items purchased during sale or with a discount code (unless defective).
  • Gift cards.

Defective or Damaged Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at aereejewels@gmail.com with photos of the item. We will arrange a replacement or full refund at no cost to you.

How to Initiate a Return

  1. Email us at aereejewels@gmail.com with your order number and reason for return.
  2. We will confirm eligibility and share the return address.
  3. Ship the item back using a trackable courier. Return shipping costs are borne by the customer unless the item is defective.

Refund Processing

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation email once the refund is initiated.

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order for the desired piece.